Shipping policy

Frequently Asked Questions (FAQ)

Welcome to our FAQ. Find quick answers to the most common questions below. If you can't find what you're looking for, please don't hesitate to reach out to us!

• How will I receive my order?

  Once your payment is validated, your order is processed by our team and handed over to our shipping carrier. You will automatically receive a confirmation email followed by a tracking number as soon as your package has been dispatched. Please remember to check your spam/junk folder just in case.

• Are payments secure?

  Absolutely. Our store is powered by Shopify and uses industry-standard end-to-end SSL encryption. All transactions (via credit card, Apple Pay, PayPal, etc.) are 100% secure. We do not store or have access to your bank details.

• How long does shipping take?

  Orders are typically processed within 24 to 48 business hours. Delivery times vary depending on your location, but standard shipping generally takes between 3 to 7 business days.

• How can I track my package?

  As soon as your package is shipped, a tracking link will be sent to the email address provided at checkout. You can click the link anytime to follow your delivery in real-time.

• What should I do if I want to return or exchange an item?

  You have 14 days after receiving your order to request a return or exchange. All items must be unworn, unwashed, and returned with their original tags attached. Please contact our support team to start a return process.

• How can I contact support if I have a problem?

  Our customer support team is here to help! You can reach us via our Contact Us page or directly by email at contact@toromparis.co. We aim to respond to all inquiries within 24 to 48 business hours.